Returns & Exchanges

At bikes.com.au, we want to ensure you are completely satisfied with your cycling gear. If your purchase isn't the perfect fit, you can return or exchange items within 30 days of delivery provided they are in new, unused condition with original packaging.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack the items in their original boxes, ensuring all tags, manuals, and protective materials are included to prevent damage during transit.

• 3.
  Label and Post

  Print your prepaid shipping label provided by our portal and drop the package off at any authorized postage location or scheduled pickup point.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned gear, we will process your refund or ship your exchange item within 3-5 business days.