Frequently Asked Questions
Everything you need to know about your next ride.
How are the bikes delivered and do they require assembly?
Most bikes are shipped 85% pre-assembled in a secure carton. You will typically need to install the handlebars, front wheel, pedals, and saddle. We provide tools and instructions, but recommend a professional safety check before your first ride.
What is your return policy for bicycles and accessories?
We offer a 30-day return policy for unused items in their original packaging. Please note that for bicycle returns, a restocking fee may apply, and the customer is responsible for return shipping costs unless the product is faulty.
Do your bikes come with a manufacturer's warranty?
Yes, all our bikes come with a standard manufacturer's warranty covering frame defects and component malfunctions. Duration varies by brand, typically ranging from 2 years to a limited lifetime warranty on frames.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the courier's website to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible buy-now-pay-later options including Afterpay and ZipPay for interest-free installments.
How do I choose the correct bike size for my height?
Each product page features a specific 'Size Guide' based on rider height and inseam. If you are between sizes, we generally recommend sizing down for more agility or sizing up for increased stability.